Returns Policy

Bluebolt PC Returns Policy

Thank you for choosing Bluebolt PC. While we are confident that you will be satisfied with your purchase, we understand that there may be times when you need to return an item. This policy outlines the process and terms for returns.

1. Requesting a Return:

Should you need to return an item, please initiate the process by sending an Email to pc.info@blueboltpc.com

2. Change of Mind:

If you have simply changed your mind about any item ordered and you wish to return it, no problem. An order can be cancelled at any point before the goods are delivered to you. In line with the Consumer Contract (ICAC’S) Regulations you have a cooling off period where an item can be returned within 14 days following the day after you receive your item.

If you decide you no longer want an item, you can cancel the order before delivery or return it within 14 days after the day of receipt.

Products returned should be in an unused, 'brand new' condition, complete with all original packaging and accessories. IMPORTANT: If the product has a manufacturer's seal on the box, packaging, or static bag, and it has been breached or broken, the item will be considered used. In such cases, returns will not be considered and are not returnable!  The only exception is if the product is being returned due to a fault, in which case our warranty procedure will apply.

The cost of return is borne by the customer.

We will issue a full refund to your original payment method once the item is received and checked for damage, any use or misuses. This process takes time as we inspect all returns under a digital microscope for any damage, or misuse.

Will also check all parts and components have the associated serial numbers, MAC address and any other methods of confirming that the item is the correct part sent to the customer originally .

All refunds will take up to 30 days to process from the date we receive the item back.

It is the responsibility of the sender/ returner to ensure that the package is packaged adequately to protect against damage in transit.

Any damages or lost packages in transit are between yourself and the courier directly.

3. Compatibility

Customers are solely responsible for ensuring that any parts or components purchased are compatible with their current equipment.

Before making a purchase, customers should thoroughly check product specifications, manuals, and compatibility lists. We recommend you consult the equipment manufacturers or seek expert advice to ensure the suitability of a part or component for their specific equipment.

If there are any doubts about compatibility, please do not buy until, you are sure!

We do offer technical support / compatibility sessions please contact us for a quote if needed.

4. Testing of Returned Items:

We encourage customers to ensure the reported faults aren't due to external components or software configurations. If uncertain, contact our Technical Support.

All returns are tested. Non-faulty items will be returned to the customer, and it will be the customers responsibly to organise their own return courier.

5. Faulty or Damaged Items:

For products faulty upon arrival, inform us within 7 working days to be eligible for a full refund or replacement.

If products develop a fault after 30 days but are within the warranty, you can get a warranty repair.

Items damaged in transit must be reported within three working days. For business customers, the window is two working days.

Please initiate the process by sending an Email to: pc.info@blueboltpc.com Please include pictures and all relevant details as this will speed the process up.

6. Software & Digital Downloads:

Non-faulty returns of electronic software are accepted within 14 days, provided the License Key hasn't been viewed.

For faulty software, returns are processed if deemed defective by the manufacturer or if the License Key hasn't been viewed.

Please initiate the process by sending an Email to: pc.info@blueboltpc.com

7. Open-Box & B-Grade Items:

Items listed as grade A, ex-display, or B-grade may have minor defects or might be refurbished but comes with a 90-day warranty, unless specified in the description for grade A/ex-display and 30 days for grade B.

While these items have a lower benchmark of quality compared to new products, your rights under the Consumer Rights Act 2015 remain unchanged.

8. Large Appliances:

If a large appliance is faulty, our expert engineers will identify and rectify the problem. You will be provided resolutions in accordance with your legal rights.

9. TV & Monitor Pixel Policy:

Our products adhere to the ISO 9241-302 standard concerning the acceptable number of dead pixels. Returns for products meeting this standard won't be accepted.

10. Business Orders:

This policy primarily addresses consumer orders. Business clients should consult our business-specific terms and conditions.

11.Please be aware that a bespoke custom build where the consultant has done a 1-1 with you and specifically specked and built a PC based on your requirements will fall out of this returns policy as per the government link below any custom-made item is exempt from refunds.

If the item is faulty then this will revert back to the warranty cover.

https://www.gov.uk/accepting-returns-and-giving-refunds

12. Statutory Rights:

Your legal rights remain unaffected by this policy. For more details on statutory rights, consult Citizens Advice.

Final Notes:

Some returns might have exclusions based on business customer status or if the products are custom-made.

We are dedicated to ensuring smooth customer experiences. If you have concerns, questions, or feedback, please reach out to us directly.

Thank you for your understanding and for shopping with Bluebolt PC.